Our Policies

At Hey Gorgeous, we take pride in our clients' satisfaction. We like to take our time with our clients and not rush through appointments. Therefore, we have implemented several policies that allow us to spend quality time with each and every one of you!

glasses_edited.png

Appointments

To book an appointment, you must provide a valid credit card. Your card is stored securely according to PCI Level 1 safety standards. Your card will not be charged until you come in for your appointment. This also allows us to provide a "hands free" checkout.

Cancellation Policy

Hey Gorgeous Waxing and Skin Studio has a 24-hour cancellation policy for all services. If you are unable to make your appointment, please call and leave a voicemail or email us to cancel. Failure to do so will lead to a 50% charge of the scheduled appointment.

 

For your convenience, we send email and text alerts reminding you of your appointment 2 days in advance. If you are not receiving these alerts, please talk to your esthetician so we can remedy this.

 

We know things come up and emergencies happen, so we will always take that into account. However, appointment times that go unfilled are times we could fill with other clients. These empty appointment spots also take money away from our hard-working staff that takes care of your skin care needs. Thank you for your understanding.

Late Arrivals

If you arrive more than 5 minutes late for your appointment, Hey Gorgeous cannot guarantee that we will be able to perform all of the services you booked. If you only have one service scheduled and your technician feels they cannot finish on time, you will be asked to reschedule. To avoid these situations, please arrive a few minutes early for your appointment. We know Austin traffic is crazy so please plan ahead.

Intake Forms

Prior to your appointment, you will be emailed intake forms. These forms must be completed and are used to ensure that there are no contraindications that would prevent you from having a service performed at Hey Gorgeous. The personal identifying information we collect is used solely for the purpose of your appointment and identification. Your information is stored securely and is NEVER shared with any third party. Each time you visit us you will be asked to review and confirm that all of the information is correct. This is to verify that there are no new medications, topical treatments or procedures, etc. since your last visit.

Age Requirements

We ask that clients under 18 either be accompanied by an adult to their appointment or have a parent or legal guardian sign off on their intake forms.

Please Leave Children at Home

For the comfort and safety of our clients and our staff, we prefer you leave your children at home. Clients who visit us for skin care services expect a calm, relaxing environment and we do our best to meet their expectations. 

Return and Refund Policy

Products:

Unopened Products - products that are unopened and unused may be returned for a full refund within 30 days of purchase.

Opened Products - if you received a product that appears to be defective or you have had a reaction, please contact us at info@heygorgeousaustin.com. We will look into the issue and either offer a replacement or possibly a refund depending on the issue.

 

Services:

We work hard and want every client to leave happy and satisfied. However, if you are unsatisfied with a service you received, please reach out to management at info@heygorgeousaustin.com immediately and we will do our best to correct the issue.

 

Gift Cards:

Gift cards are non-refundable. Hey Gorgeous Waxing and Skin Studio is not responsible for lost or stolen gift cards. However, please ask as your gift card information may be stored in our booking system.

 

Please note: Staff members cannot issue refunds. Only management may do that.

Allergies

The intake forms we provide will ask about any client medical conditions or allergies. Please note that our staff will accommodate you in any way necessary. However, when using new products or having new treatments, there is always a slight possibility of having a reaction. If this happens during your visit, our staff will assist you and give you guidance on how best to treat it. If it happens after your appointment, please contact management at info@heygorgeousaustin.com immediately so we can assist you.